Thank you for using our products and services (the “Services”). By accessing, browsing, and/or using our Services you accept and agree to these Terms and Conditions (“Terms”). You also represent and warrant that these Terms are binding and enforceable against you and to the extent an individual is accepting these Terms on behalf of an entity, such individual has the right and authority to agree to all of the terms set forth herein on behalf of such entity. It is therefore very important that you carefully read through these Terms. If you do not consent to these Terms, you should not access, browse or use the Services.
2 About Healo
Healo is a service developed and provided by Empowered Applications AB (“Healo”, “we”, “our”), a company registered in Sweden. The service is available online at, among other places, www.Healo.app, in the App Store as ‘Healo’ and Google Play as ‘Healo’. The purpose of the Services offered by Healo is to help users to learn how to exercise in a way that suits their needs, motivate them to exercise and provide tools to track their progress. We do this by providing users with recommended exercise programmes that include instructions on how to perform the exercises in each workout session.
3 Using our Services
To use our Services you must follow the rules set out below. The Services are only available for your private use and they are not intended for commercial use. Do not misuse the Services, so that either Healo or anyone else is harmed in any way. The Services can only be used as permitted by law and these Terms. By using our Services, you agree that …
- You are at least 18 years of age, or that you are using the Services under a parent or guardian’s supervision and are legally able to enter into a contract. If you are under the age of 18 you agree to review these Terms with your parent or guardian to make sure that both you and your parent or guardian understand and agree to these Terms. You agree to have your parent or guardian review and accept these Terms on your behalf. If you are a parent or guardian agreeing to these Terms for the benefit of an individual under the age of 18, then you agree to and accept full responsibility for that individual’s use of the Services, including all financial charges and legal liability that he or she may incur.
- All of the personal data provided by you is accurate and up to date.
- You are solely responsible for all activities on your account and all the content that is created under your Healo account.
- Healo may terminate, without notice, your access to the Services for failure to comply with these Terms.
- Your membership, including your email and password, with Healo, is personal and may not be transferred to or used by someone else. You are responsible for storing your login details in a safe manner. Healo is not in any way responsible for any loss or damage caused by unauthorized access to your account or use of your login details. If you learn of or suspect any unauthorized use of your account, you must immediately inform Healo’s Customer Service using the contact information provided at the bottom of this document.
- Violation of any of these Terms will lead to termination of your user account and subscription. If you violate these terms, you will not get a refund.
- You will firstly contact Healo if you have any criticism or feedback regarding our Services, in order to help Healo improve our Services.
5 Your account
You can at any time choose to cancel or end your account at your convenience. Kindly note that uninstalling the mobile application or closing your account will not automatically stop your subscription — you must actively cancel the subscription. If you have subscribed to our Services and you don’t know how to cancel the subscription and/or your account, you can receive instructions on how to do so by sending your request by email to our support team (email at the end of document).
6 Exercise and health information
The purpose of the Services is solely to help our users to learn how they should exercise and to track their fitness progress. You should always consult with a medical professional before starting a fitness program. Healo cannot guarantee any health, weight and/or fitness results or improvements. Our Services are only intended for healthy adults. Please do not use our Services if you suffer from, or might suffer from, any medical condition that may be impaired by exercise. Healo is not responsible for any personal injury or any other damages that may have been the result, direct or indirect, of any use or misuse of the Services.
The use of any information or programs provided through the Services is solely at your own risk. If you think you may have a medical emergency, call your doctor or the emergency number in your country immediately.
IF AT ANY TIME DURING YOUR REHAB WORKOUT YOU DO NOT FEEL WELL, STOP EXERCISING IMMEDIATELY AND SEEK MEDICAL ADVICE FROM A MEDICAL PROFESSIONAL.
The content available via the Services is provided with the understanding that Healo is not engaged in rendering medical, counseling, legal, or other professional services or advice. Such content is intended solely as a general educational aid and shall solely be used for recreational and educational purposes. It is not intended as medical advice. It is also not intended as a substitute for professional advice and services from a qualified healthcare provider familiar with your unique facts. Nothing stated or otherwise made available through any of our Services are intended to be, and must not be taken to be, the practice of medicine. Our recommended care plans and exercises, even if they are tailored to individual users, should not be misconstrued as medical advice.
Neither Healo nor any of its Physiotherapists will be liable for any physical or mental injury or illness that may result, whether directly or indirectly, from completing and/or practicing any of our recommended workout plans or exercises. While we may provide guidelines such as written instructions, pictures, or videos describing how to perform specific exercises or activities, you assume full responsibility for performing those exercises or activities with proper form, as risk of injury or illness increases with improper form.
7 Account and Subscriptions
To use our Services you need to register as a user with Healo. Registration itself is free and does not obligate to enter into a subscription but to access and use our Services after the initial free trial of seven (7) days, you need to have a subscription that requires payment before you can access the Services again (“Paid Subscription”). The Paid Subscriptions can be entered into for different periods which you can find information about in the apps. Healo reserves the right to modify, terminate or otherwise amend the offered subscription plans and promotional offerings at any time in accordance with these Terms.
From time to time, we may offer trials of Paid Subscriptions for a specified period without payment or at a reduced rate (a “Trial”). Healo may determine your eligibility for a Trial and withdraw or modify a Trial at any time without prior notice and with no liability, to the extent permitted under applicable law.
For some Trials, we’ll require you to provide your payment details to start the Trial. By providing such details you agree that we may automatically begin charging you for the Paid Subscription on the first day following the end of the Trial on a recurring monthly basis or another interval that we disclose to you in advance.
IF YOU DO NOT WANT TO PAY THIS CHARGE, YOU MUST CANCEL THE APPLICABLE PAID SUBSCRIPTION BEFORE THE END OF THE TRIAL.
You may purchase a Paid Subscription directly from Healo by paying a subscription fee in advance on a monthly basis or some other recurring interval disclosed to you prior to your purchase.
Healo may change the price for the Paid Subscriptions, including recurring subscription fees, from time to time and will communicate any price changes to you in advance and, if applicable, also how you accept those changes. Price changes will take effect at the start of the next subscription period following the date of the price change. Subject to applicable law, you accept the new price by continuing to use the Services after the price change takes effect. If you do not agree with a price change, you have the right to reject the change by unsubscribing from the Paid Subscription prior to the price change entering into effect.
If you register for a Paid Subscription, you may change your mind for any or no reason and receive a refund of all money paid within fourteen (14) days starting from the day you sign-up for the first subscription with Healo (the “Cooling-off Period”) in accordance with the following:
If you sign up for a Trial, you agree that the Cooling-off Period for the Paid Subscription for which you are receiving a Trial ends fourteen (14) days after you start the Trial. If you don’t cancel the Paid Subscription before the Trial ends, you lose your right of withdrawal and authorize Healo to automatically charge you the agreed price each month until you cancel the Paid Subscription.
To use your right of withdrawal, you must send an email to Healo (contact details at the bottom of this document). Any prepaid fees will be refunded within 30 days.
8 Intellectual property
All rights in and to the Services, including any trademarks, service marks, trade names and content such as text, graphics, software, music, sound, photographs, videos, data, and other materials (collectively “Intellectual Property”) presented within the Services are the property of Healo. You agree not to use Intellectual Property for any other purposes except for your use of the Services unless required otherwise by applicable mandatory law.
While we strive to keep the content available through the Services accurate, complete, and up-to-date, but we cannot and do not guarantee, and are not responsible for, the accuracy, completeness, or timeliness of any content.
9 Governing law and dispute resolution
These Terms and the use of the Services are governed by the laws of Sweden, except for its conflicts of laws principles. All claims arising out of or relating to these Terms or the Services shall be resolved by the Swedish public courts, whereby the District Court of Stockholm shall be the court of the first instance.
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